Contact
Tell us what needs to work better.
Start with the problem, the systems involved and the effect on your team. You do not need a technical specification to get in touch.
See how we handle an enquiry →Start a conversation
What helps us reply.
A few practical details help us direct your enquiry to the right person.
- What is causing difficulty?
- Who is affected, and which systems are involved?
- Is there a deadline we should know about?
What happens next
We read your enquiry and reply to arrange a conversation.
Use the Helpdesk to report a service issue or follow up an existing request.
Open the Customer Helpdesk →The customer journey
What happens after you enquire.
We adapt the work to the problem. These are the decisions you can expect before and during an engagement.
- 01
We understand the need
We discuss the issue, who is affected, the systems involved and any deadline. If it is an existing service fault, we use the Helpdesk route.
- 02
We agree how to investigate
Where more evidence is needed, we define the access, people, examples and boundaries for a review. We tell you whether this is a paid piece of work before it starts.
- 03
You receive a written scope
We set out what we will do, the price, timetable, responsibilities and what a successful outcome looks like. You can review that before making a commitment.
- 04
We deliver and test together
We make the agreed changes or build the service, show progress and test against the agreed acceptance criteria. Changes to scope are discussed before they are made.
- 05
We hand over or support the result
You receive the information needed to use and operate the result. If ongoing support is part of the agreement, we confirm how to raise issues and review the service.
Before you send details
Please do not include passwords, live incident records or sensitive personal data in the enquiry form. We will agree a secure route if examples are needed.